CANCELLATION/RETURN/REFUND POLICY:
Cancellation:
All sales of Motor Vehicles on this website are final and not subject to cancellation or changes without our consent to Buyer's written request. Additionally, no vehicles may be returned for credit or exchanged without prior written consent from Bobcat's Motorsports. If for any reason the Buyer decides to cancel the order after the payment has been made and BEFORE the vehicle is shipped, a 10% cancellation fee will be deducted from the refund. Once a payment is received, the vehicle is removed from our general inventory and held for the Buyer for up to 7 days till the Buyer confirms the order details with us and signs the warranty documents that are required by the DMV. As we are a licensed and bonded Vehicle Dealer registered with DMV, we are required to have the warranty documents signed by every Buyer at the sale before a vehicle leaves our possession. It is a potential loss for us if the Buyer places an order which makes the vehicle unavailable to other, but has no intention to confirm the order details or to sign the warranty documents, also it costs us more to restock the item back to our inventory. The 10% is to cover those fees.
Return and Refund:
Please notify us in writing within 3 days of receiving your vehicle, All vehicles must be returned in brand new condition and sealed in manufacturer's original packaging, there are absolutely no refunds or returns/exchanges allowed for any items that are assembled, used or fueled for any reason as the vehicle would be considered used. Buyer is responsible for:
Returning the product in new, resalable condition. It must arrive unused in its original packaging, complete with all accessories and user manuals. If any original parts, accessories, documentation or packaging are used, damaged or missing, Buyer will be charged a 30% restocking fee. If Buyer requests the vehicle to be assembled prior to shipping or for local pickup but cancels the order when the vehicle has been or has started to be assembled, Buyer will be charged a 30% restocking fee as the vehicle is no longer in its original packaging available for resale. There is no refund or exchange on an assembled vehicle.
Paying all costs for return shipping. Since Buyer is also responsible for any damage that may occur during the return shipping process, a 30% restocking fee will be deducted from refund if the vehicle is shipped back damaged.
Buyer must contact Bobcat's Motorsports prior to returning any items. Any item returned without our approval will be refused and returned to the Buyer.
There are no returns on helmets or any other accessories. Exchange is available but only at your shipping expense. Please go to http://www.bobcatsmotorsports.com/Accessory_Exchange_Form_s/139.htm for accessory exchange policy details.
We use a third party LTL (Less Than Truckload) trucking company to deliver a factory crated vehicle and Car Transporter to deliver a fully assembled large UTV and Dune Buggy, orders may NOT be cancelled or refused on the basis of extended transit schedules since we have no control over the shipping company. Buyer may cancel an order with a written statement if the vehicle has NOT been shipped and a 10% cancellation fee will be deducted from refund. If Buyer chooses to cancel order once it has been shipped or being assembled upon buyer's request, or refuse to accept the delivery if there was no structural damages beyond repair, or if Buyer decides to return a brand new vehicle due to incomplete assembly/tune-up with a factory crated vehicle or defective/missing parts, a 30% restocking fee plus freight charges to and from our location will be deducted from the refund, no exceptions. A net refund will be issued in 7 business days after we authorize a cancellation or receive a returned vehicle in brand new condition.
